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Mata Policy


Order Processing and Shipping Time 
After you place an order, it takes 3–7 business days for the order to be shipped out. Then the shipping time after the order is out of our door will depend on what type of shipping and carrier you choose when you check out.

100% satisfaction guarantee 
If you are not happy with our products, please let us know within 30 days of your purchase, and we will gladly refund the full price of the product.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company; it may take some time before your refund is officially posted. 
Next, contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: Mata USA, P.O.Box 617 Nyack NY 10960, United States.

To return your product, please mail your product to: Mata USA, P.O.Box 617 Nyack NY 10960, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.